Support
A system issue, a feature idea, or documentation. Start here.
Open a request
Three direct lines to the team. Pick the one you need: a Support request for a system issue, a Feature request to shape what comes next, or Product registration to put a new unit on record.
A hardware or software issue on a system you have in service. Routed with your product context.
Include the system serial number and software version where possible. Submissions route to the QRC support team with your product context. No mission or operational detail is needed. For urgent issues on a system in service, call 540-446-2270.
A capability you would like the systems to have. Goes straight to the product team, never a public board.
Reviewed directly by the product team and weighed against the roadmap. This is a private channel, not a public board. Roadmap commitments are made only through your program or account representative.
Put a new BlueFly on record with the BlueFly support team. Have the serial number from the unit label to hand.
Registrations go straight to the BlueFly support team. Registration is currently offered for the BlueFly; for any other system, open a support request with the serial number.
Windows 11 across the fleet
QRC is moving its embedded platforms to Windows 11. The ICS-550 ships on Windows 11 today. The ICS-550SE and ICS-ModPayload follow, and the rollout continues across the remaining models as each is qualified.
Software & documentation
Product spec sheets are available on each product page. Software, firmware, and controlled documentation are not hosted publicly. They are provided directly to verified customers.